Hayabaji's Commitment to Responsible Gaming
Hayabaji is more than just a betting platform — we're a trusted partner to millions of betting enthusiasts across Bangladesh. And with that trust comes responsibility, which is why responsible gaming sits at the very heart of what we do.
Betting is enjoyable when it's treated as entertainment. But when someone feels compelled to keep betting just to recover losses, or starts spending household money on bets, it becomes a problem. Hayabaji wants every member to enjoy betting with a healthy mindset and within their own means.
On this page you will learn how to use responsible gaming tools, recognise warning signs, and find support when you need it.
Set a Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Increasing the limit requires a 7-day waiting period.
Session Time Limit
Set a time limit for your sessions before you start playing. You'll receive an automatic reminder when your time is up.
Cooling-Off Period
Take a break from your account for anywhere between 24 hours and 6 weeks.
Self-Exclusion
Lock your account completely for anywhere between 6 months and 5 years.
Betting History Review
Analyze your own betting patterns and make informed decisions.
Reality Check
Receive periodic pop-up notifications to remind you how long you have been playing.
Responsible Gaming Tools – How to Use Them
Hayabaji's responsible gaming tools are available in your account settings and can be activated at any time from any device.
Deposit Limit
Go to Account Settings → Responsible Gaming → Deposit Limit to set your daily, weekly, or monthly maximum. Lowering your limit takes effect immediately. Increasing it requires a 7-day waiting period — this is intentional, to prevent impulsive decisions.
✅ Takes effect immediatelySession Time Limit
Set a limit on how long you spend on the platform in one session. You'll receive a warning 10 minutes before your time is up. This tool is especially useful for players who tend to lose track of time and end up playing longer than intended.
⏰ 15 minutes – 24 hoursLoss Limit
Decide in advance the maximum amount you're willing to lose over a given period. Once you reach that limit, no further bets can be placed for that period. This is one of the most effective methods for managing your betting budget.
📅 Daily / Weekly / MonthlyCooling-Off Period
If you feel like you need a break, suspend your account temporarily for anywhere from 24 hours to 6 weeks. Deposits and betting will be paused, but you can still withdraw any previous winnings.
🔄 Temporary SuspensionSelf-Exclusion
If you feel betting is having a negative impact on your life, activate Self-Exclusion for 6 months to 5 years. Your account cannot be reactivated during this period. All pending withdrawals can be completed before Self-Exclusion takes effect.
⚠️ 6 months – 5 yearsRecognize the Signs of Problem Betting
Most people don't realize when recreational betting becomes a problem. Watch out for the following signs:
If you or someone you know is showing these signs, consider seeking help right away. Acknowledging the problem is the first step toward solving it.
- You feel the urge to bet more in order to chase losses.
- You're spending beyond your betting budget and dipping into household funds to place bets.
- You keep coming back to betting even after trying to cut down or stop.
- You're hiding your betting from family or friends, or lying about it.
- You feel restless, irritable, or anxious when you are not betting.
- Betting is affecting your work, studies, or relationships.
- You are taking out loans or spending your savings to fund betting.
- You've tried to stop or cut back on betting but haven't been able to.
- Your mind is constantly on betting and you find it hard to focus on anything else.
Self-Assessment – Check In With Yourself
Answer the questions below honestly. This isn't a test — it's simply a way to check in with yourself.
If most of your answers fall in the second or third column, please speak with our support team. This is not a sign of weakness — it takes courage.
Steps to Getting Support
If you feel you need help, follow the steps below. Hayabaji is with you every step of the way.
Be honest with yourself
First, acknowledge that there's a problem. Don't blame yourself — it can happen to anyone. Awareness is where change begins.
Activate Tools
Log in to your account and activate deposit limits, cooling-off, or self-exclusion. Changes take effect immediately.
Contact Hayabaji Support
Reach us via live chat or email us at support@hayabaji.ws. Our trained team is here to help you — without judgment.
Seek professional help
Consider speaking with a mental health professional if needed. Gambling addiction is a recognised mental health condition and is treatable.
Talk to family and friends
Let the people close to you know. Their support can make the road to recovery much easier.
Minor Protection – No Access for Under 18
All Hayabaji services are strictly for users aged 18 and above. Protecting minors is one of our top priorities.
What We Do
- Age is verified at the time of registration.
- KYC verification is required before your first withdrawal.
- Age verification documents may be requested at any time if there is reason for doubt.
- Algorithmic monitoring is in place to detect signs of underage users.
Advice for Parents
If you have a minor at home, take the following steps:
- Use parental control software on computers and mobile devices.
- Keep your account password completely separate and out of reach of your children.
- Have an open conversation with your child about online betting and gaming.
- If you have concerns, reach out to support@hayabaji.ws — we will look into it.
Support & Resources
In addition to Hayabaji's own support, you can also reach out for professional assistance:
Live Chat
24/7 instant support in Bangla
Email Support
Support@hayabaji.ws
Mental Health Services
Kaan Pete Roi: 16789
National Mental Health
NIMH Bangladesh Helpline
Remember — asking for help takes courage. Hayabaji will never judge you. Our goal is to keep you well and happy.